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Southwest’s Newest Promotion: Charging your Credit Card Multiple Times

Southwest tried to build its reputation by offering half-off fares. It quickly backfired when passenger's cards were charged upwards of 20 times. ( और अधिक...

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Jay Converse 2
SWAir is still my #1 carrier. Missed the 1/2 off promo, but won't next time. Their response will be a class act. Glad IT guys not flying their new aircraft!!!
mark tufts 1
i hope my in-laws didn't have the same thing happen

Kira Andreola 1
Well I'm glad southwest is going to make things right. If anybody was overdrafted, southwest should pay those fees as well. Over draft fees can total hundreds of dollars depending on how many transactions there are in the negative.
indy2001 0
Don't hold your breath waiting for SW to repay extra fees. The amount charged to the account is all they're likely to refund.
dax9876 2
@indy2001 Wrong.

"Here is an overview of our current efforts:

- All erroneous bookings have been identified and refunds are currently being processed for all Customers impacted with duplicate bookings.
- We have heard Customer concerns regarding cancellation of their original reservation and have instructed our Employees to restore the itinerary, honoring the original fare.
- For those Customers who used debit cards and have received overdraft fees as a result of the additional charges, we will process a reimbursement for all overdraft fees that were caused by duplicate charges from Southwest for a single purchase. If you incurred overdraft fees, please fax documentation of those fees via a letter from your bank or a copy of your account showing the fees to 877-506-0154."

From SWA FB page.
sparkie624 0
Why am I not surprised.
Andrew Taylor 0
(Duplicate Squawk Submitted)

Southwest pays refunds after computer glitch

Southwest Airlines said Sunday it has begun filing refunds to customers who were accidentally billed multiple times for a single flight, after a half-price online ticket promotion backfired.
Brandon Truong -2
(Duplicate Squawk Submitted)

Southwest Airlines promo glitch charges customers for flights aplenty

Southwest is always "cheap" as in the cheap quality


क्या आपका कोई खाता नहीं है? अनुकूलित विशेषताओं, फ्लाइट अलर्टों,और अधिक के लिए अब(नि:शुल्क) रजिस्टर करें!
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