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FAA Investigating Incident Involving Two Men Fighting on Southwest Airlines Flight to Hawaii
The Federal Aviation Administration (FAA) is investigating a fight that broke out on a Southwest Airlines Boeing 737 MAX 8 flight to Hawaii on February 12. Two passengers onboard Southwest Airlines Flight 1288 (WN 1288) from Oakland (OAK) to Lihue (LIH) when two men started arguing and throwing punches at each other. This disturbance prompted the cabin crew and passengers surrounding the two unruly passengers to step in and break up the fight before it escalated further. (aeroxplorer.com) More...
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agreed --- peanuts too
Customer service is very important. I realized that as a flight attendant. I always told people hate passengers are our bread and butter. Without them, we'd have no job. I certainly would get "bad" pax, but that's everywhere. One of the few things I remembered from my USAF Air Transportation tech school was the two week block for pax service. I was taught about using empathy when dealing with pax. Surprisingly (or not), that wasn't covered in my initial flight attendant training. Then again, I was sort of distracted by the good looking women and instructors in my class and wondered why did I get married so young, lol.
Delta use to be one of the last of the best. That changed about 9 months ago. They too now get a failing grade, right along with United.
I agree. Nobody's any good any more.. frankly..
This will continue until there are absolute consequences for this type of behavior.
The second most important factor of who I patronize is the culture of the people working there. United used to be Class A, but now gets a failing grade. Delta used to be a cattle car, but now ranks as the best in the industry. I've flown Southwest 98% of the time in the past 30 years. The staff are competent, well trained, and obviously love their jobs. It shows. From the reservation crew to the airport counter to the flight attendants, they all exude the people-friendly culture of SWA with very few exceptions.
SWA has grown rapidly in the past decade and has had many bumps in the road. They are not perfect, their computer software needs (costly) upgrades, and they really need to bring back the onboard peanuts. SWA understands and appreciates average customers like me and I have no intention of switching.